Thank you for shopping with THIVID TECHNOLOGIES PRIVATE LIMITED. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our marketplace.
1. Shipping Coverage
We currently ship to:
Domestic: All locations within India
2. Shipping Methods & Delivery Time
We offer the following shipping methods:
- Metro Cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune, etc.): 2-4 business days
- Tier 2 & Tier 3 Cities: 4-7 business days
- Remote/Rural Areas: 7-10 business days
- Delivery times may vary due to factors beyond our control, such as weather conditions, logistical delays, or public holidays.
Delivery times may vary depending on product availability, delivery location, courier partners, and external factors.
3. Order Processing Time
Orders are typically processed within 2 business days after confirmation.
Orders placed on weekends or holidays are processed on the next business day.
4. Shipping Charges
Shipping charges (if any) will be displayed at checkout before order confirmation.
Free shipping may be available for orders exceeding a certain value, subject to promotional offers or seller policies.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order status through your account dashboard or on the shipping provider’s website.
6. Delivery Attempts
Our courier partners will make up to 2 delivery attempts.
If delivery fails, the order will be returned to the seller, and additional charges may apply for re-shipment.
7. Delays & Force Majeure
We are not responsible for shipping delays caused by:
Weather conditions
Natural disasters
Public holidays
Strikes or lockdowns
Customs clearance (for international orders)
8. Damaged or Lost Packages
In case your package is damaged during transit or not received:
Report the issue within 2 days of the expected delivery date.
Provide order details and supporting images if applicable.
We will work with the courier partner to resolve the issue.
Refunds or replacements are subject to investigation and approval.
9. Address Accuracy
Customers are responsible for providing correct and complete shipping addresses.
We are not liable for failed deliveries due to incorrect or incomplete addresses.
10. Contact Us
If you have any questions about shipping, please contact us:
Email: info@thivid.com
Phone: +91 9876543210
Business Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial,
JNTU Hi-Tech City Road, KPHB, Kukatpally,
Hyderabad, Tirumalagiri, Telangana, India – 500072
11. Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page and will apply to future orders.