Privacy Policy

PRIVACY POLICY

Effective Date: 01 January 2026

1. Introduction

THIVID TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) values your trust and is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you access or use our website https://mrtfury.com/ (“Platform”) or use our services.

This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using our Platform, you consent to the collection and processing of your information in accordance with this Privacy Policy.

If you do not agree with this Policy, please discontinue use of the Platform.

2. Information We Collect

A. Personal Information

We may collect the following personal information when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to updates or promotions

Information collected may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login credentials

  • Profile information

B. Payment Information

Payments are processed securely through authorized third-party payment providers.

We do not store complete:

  • Credit/debit card information

  • UPI credentials

  • Banking passwords

C. Technical & Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage behavior

  • Cookies and analytics data

3. Legal Basis for Processing Data

Under the Digital Personal Data Protection Act, 2023, we process personal data based on:

  • Your consent

  • Contractual necessity for order fulfillment

  • Legal and regulatory obligations

  • Legitimate business interests such as fraud prevention and service improvement

You may withdraw consent at any time by contacting us.

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send transactional notifications and updates

  • Improve website functionality and user experience

  • Detect and prevent fraud or unauthorized activities

  • Ensure platform security

  • Comply with legal obligations

  • Send promotional communications and offers (only with your consent)

You may opt out of promotional communications at any time.

5. Sharing of Information

We do not sell or rent your personal data.

We may share information with:

Service Providers

Trusted third parties including:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics and communication services

Legal Authorities

Government agencies, regulators, or law enforcement where required by law or legal process.

Seller-Buyer Communication

Where necessary for order fulfillment, limited information may be shared between buyers and sellers.

All third-party partners are expected to maintain confidentiality and appropriate security safeguards.

6. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law.

Typical retention periods include:

  • Order and transaction records: up to 7 years

  • Customer account information: until account deletion or prolonged inactivity

  • Marketing communication data: until consent is withdrawn

  • Technical and analytics data: up to 24 months

After expiry of retention periods, data is securely deleted, anonymized, or destroyed.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Analyze website traffic and performance

  • Personalize user experience

You may manage or disable cookies through browser settings; however, certain website features may not function properly.

By continuing to use the Platform, you consent to our use of cookies as described in this Policy.

8. Data Security

We implement reasonable technical and organizational safeguards including:

  • SSL encryption

  • Secure payment gateways

  • Access restrictions

  • Security monitoring systems

While we strive to protect your information, no online platform or method of electronic storage is completely secure.

Users are responsible for maintaining confidentiality of their account credentials.

9. Your Rights Under Applicable Laws

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Opt out of marketing communications

  • Request grievance redressal

To exercise these rights, contact us at:
📧 info@mrtfury.com

Withdrawal of consent may affect certain platform services.

10. Third-Party Links

Our Platform may contain links to third-party websites.

We are not responsible for:

  • Third-party privacy practices

  • Content

  • Security policies

Users should independently review third-party privacy policies before sharing personal data.

11. Children’s Privacy

Our Platform and services are intended only for individuals aged 18 years or above.

We do not knowingly collect personal data from children under 18 years of age.

If we become aware that such data has been collected, we will promptly delete it upon verification.

12. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

Grievance Officer

Name: Mr. Ramesh Kumar
Designation: Grievance Officer

📧 Email: grievance@mrtfury.com
📞 Phone: +91 7671080979

🏢 Address:
THIVID TECHNOLOGIES PRIVATE LIMITED
Sy. No. 1051/P & 1060,
H. No. 15-31-S3/MMC/801 & 802, #801/3,
Manjeera Majestic Commercial,
JNTU, KPHB Colony, Tirumalagiri,
Hyderabad, Medchal Malkajgiri, Telangana – 500072, India

We aim to acknowledge and resolve grievances within 30 days from receipt.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically due to:

  • Legal updates

  • Technical changes

  • Business requirements

  • Security improvements

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the Platform constitutes acceptance of updated policies.

14. Contact Us

THIVID TECHNOLOGIES PRIVATE LIMITED

🌐 Website: https://mrtfury.com/
📧 Email: info@mrtfury.com
📞 Phone: +91 7671080979

🏢 Address:
Sy. No. 1051/P & 1060,
H. No. 15-31-S3/MMC/801 & 802, #801/3,
Manjeera Majestic Commercial,
JNTU, KPHB Colony, Tirumalagiri,
Hyderabad, Medchal Malkajgiri, Telangana – 500072, India

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