At THIVID TECHNOLOGIES PRIVATE LIMITED, we are committed to ensuring a safe and satisfactory shopping experience. This Returns and Warranty Policy explains the conditions under which customers may return products and how warranty claims are handled.
1. Returns Policy
1.1 Eligibility for Returns
Products may be eligible for return under the following conditions:
Product is defective, damaged, or not as described.
Incorrect product received.
Product is unused, in its original packaging, with all tags, labels, and accessories.
Return request is raised within 2 days of delivery.
1.2 Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
Perishable goods (food, plants, etc.)
Personal hygiene items (e.g., undergarments, beauty products)
Customized or personalized products
Gift cards and digital products
Items marked as “Final Sale” or “Non-Returnable”
1.3 Return Process
To initiate a return:
Contact us at info@thivid.com or via your account dashboard.
Provide order details, reason for return, and product images (if applicable).
Follow the return instructions provided by our team.
Ship the product back using the recommended shipping method (if applicable).
Return shipping costs may apply depending on the reason for return.
1.4 Refund Process
Once the returned product is received and inspected, we will process the refund.
Refunds will be issued via the original payment method within 7 business days.
Shipping fees are non-refundable unless the return is due to our error.
2. Exchange Policy
Exchanges are allowed only for defective or incorrect items, subject to stock availability.
If an exchange is not possible, a refund or store credit will be offered.
3. Warranty Policy
3.1 Warranty Coverage
Warranty terms vary by product and manufacturer. Products covered by warranty are eligible for free repair, replacement, or refund (as per product terms) in case of:
Manufacturing defects
Malfunction under normal usage
Warranty terms, duration, and coverage will be mentioned on the product page or provided with the product.
3.2 Warranty Exclusions
Warranty does not cover:
Damage caused by misuse, accidents, or unauthorized repairs.
Normal wear and tear.
Consumable parts (e.g., batteries, accessories) unless specified.
3.3 Warranty Claim Process
Contact our support team with proof of purchase and product issue details.
Provide images or videos showing the defect (if applicable).
Follow instructions for warranty inspection or service.
Warranty claims may require shipment of the product to an authorized service center.
4. Responsibility & Limitations
Our marketplace acts as an intermediary between buyers and sellers.
Warranty fulfilment depends on individual sellers or manufacturers.
We are not liable for delays caused by sellers or manufacturers in processing returns or warranty claims.
5. Contact Information
For returns, warranty claims, or further assistance, please contact:
Email: info@thivid.com
Phone: +91 9876543210
Business Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial,
JNTU Hi-Tech City Road, KPHB, Kukatpally,
Hyderabad, Tirumalagiri, Telangana, India – 500072
6. Policy Updates
We may revise this policy from time to time. Changes will be posted on our website, and the updated policy will apply to all purchases after the revision date.