Welcome to THIVID TECHNOLOGIES PRIVATE LIMITED This Payment Policy outlines the terms regarding payments for products and services purchased through our marketplace. By using our platform, you agree to abide by this policy.
1. Accepted Payment Methods
We accept the following payment methods:
Credit Cards (Visa, Mastercard, etc.)
Debit Cards
Net Banking
UPI (Unified Payments Interface)
Wallets (if applicable)
Cash on Delivery (COD) [if offered]
Other digital payment options (if applicable)
Payment options may vary by country or product.
2. Payment Security
We use secure encryption technology and trusted payment gateways to process all payments.
We do not store your payment information on our servers.
Payment details are handled by authorized third-party payment processors.
3. Payment Confirmation
Once your payment is successfully completed, you will receive an order confirmation via email or SMS.
In case of payment failure, you may retry or use an alternate payment method.
Orders will not be processed until full payment is received (unless COD is selected).
4. Pricing Policy
All prices are displayed in Rupees and are inclusive/exclusive of applicable taxes as specified.
Shipping, handling, and other charges (if applicable) will be displayed at checkout.
We reserve the right to change prices at any time without notice; however, you will be charged the amount displayed at the time of order confirmation.
5. Refunds & Cancellations
Refunds and cancellations are subject to our Refund & Returns Policy.
Refunds for eligible orders will be processed through the original payment method within 7 business days after approval.
6. Disputed Transactions
If you notice unauthorized or incorrect charges:
Please contact us immediately at info@thivid.com.
Disputes must be reported within 2 days from the date of transaction.
7. Marketplace Fees (For Sellers)
Sellers are subject to:
Marketplace commission fees
Payment gateway charges
Other applicable fees (if any)
All such fees will be deducted before payment is released to sellers as per the Seller Payment Policy.
8. Order Cancellation by Marketplace
We reserve the right to cancel any order due to:
Payment authorization issues
Product unavailability
Pricing or listing errors
Fraud detection or legal compliance concerns
Any amount paid for such orders will be refunded in full.
9. Taxes
Taxes such as GST, VAT, or other applicable local taxes are included or displayed at checkout.
Buyers are responsible for understanding and complying with local tax laws.
10. Changes to Payment Policy
We may update this Payment Policy from time to time. Updates will be posted on this page, and continued use of the marketplace indicates your acceptance of the revised policy.
11. Contact Us
For questions related to payments, please contact us:
Email: info@thivid.com
Phone: +91 9876543210
Business Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial,
JNTU Hi-Tech City Road, KPHB, Kukatpally,
Hyderabad, Tirumalagiri, Telangana, India – 500072