At THIVID TECHNOLOGIES PRIVATE LIMITED, we are committed to maintaining the security and integrity of our marketplace for all users — buyers, sellers, and partners. This Anti-Fraud and Security Policy outlines the measures we take to prevent, detect, and address fraudulent activities and to safeguard user data.
1. Purpose
This policy is designed to:
Prevent fraudulent transactions and activities.
Protect personal and financial data of our users.
Ensure secure operations of our marketplace platform.
Promote fair use and trust among buyers and sellers.
2. Fraud Prevention Measures
We implement multiple strategies to prevent fraud:
Identity Verification: Sellers and buyers may be required to verify their identities through government-issued IDs, contact verification, or additional documents.
Transaction Monitoring: Automated systems monitor transactions for suspicious patterns or activities.
Account Authentication: Strong password rules, two-factor authentication (where applicable), and secure login protocols.
Seller Verification: Sellers undergo document verification and background checks before being allowed to sell on the platform.
Payment Protection: Secure payment gateways and encrypted transactions to reduce payment fraud risk.
3. Prohibited Fraudulent Activities
We strictly prohibit any fraudulent activity, including but not limited to:
Identity theft or false identity claims.
Unauthorized use of credit cards or bank accounts.
Fake orders or order manipulation.
Phishing, hacking, or tampering with website operations.
Manipulating reviews, ratings, or transactions.
Selling counterfeit or illegal products.
Violators will face:
Immediate suspension or termination of their accounts.
Legal action and reporting to law enforcement authorities.
Forfeiture of any funds or credits held in the account.
4. Data Security Measures
We ensure data security through:
Encryption: Secure encryption protocols (SSL/TLS) to protect user data during transmission.
Secure Servers: Data stored on protected, monitored servers.
Access Controls: Restricted access to sensitive systems and data.
Periodic Security Audits: Regular testing and audits to identify vulnerabilities.
Compliance: Adherence to applicable data protection laws and regulations.
5. Reporting Fraud or Security Issues
If you suspect fraud, unauthorized activity, or security issues, please report it immediately:
Email: info@thivid.com
Phone: +91 9876543210
Online Form: [Insert Fraud Report URL if applicable]
We will promptly investigate all reports and take necessary actions.
6. User Responsibilities
All users are required to:
Use strong, unique passwords for their accounts.
Keep account credentials confidential.
Report any unauthorized or suspicious activity immediately.
Avoid sharing personal or payment information with unknown parties.
Comply with our platform’s terms, policies, and laws.
7. Breach Response
In the event of a security breach:
We will notify affected users promptly, as required by law.
We will take immediate steps to contain and remedy the breach.
Users may be advised to reset passwords and review recent activity.
8. Policy Updates
We may update this Anti-Fraud and Security Policy from time to time. Changes will be effective upon posting on this page, and continued use of the marketplace implies acceptance of the updated policy.
9. Contact Us
For any questions or concerns regarding this policy or security-related issues, please contact:
Email: info@thivid.com
Phone: +91 9876543210
Business Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial,
JNTU Hi-Tech City Road, KPHB, Kukatpally,
Hyderabad, Tirumalagiri, Telangana, India – 500072