This Seller Payment Policy (“Policy”) explains how payments are handled for sellers on THIVID TECHNOLOGIES PRIVATE LIMITED (“we”, “us”, or “our”). By selling on our platform, you agree to the terms outlined below.
1. Eligibility for Payment
Sellers must comply with all marketplace terms, policies, and guidelines.
Sellers must provide accurate banking and tax information to receive payments.
Orders must be completed successfully, with no unresolved disputes or chargebacks.
2. Payment Cycle
Payouts are processed on a week basis.
Payment will be released after order completion and successful delivery confirmation.
A holding period of 7 days may apply to ensure buyer satisfaction and minimize disputes.
3. Payment Methods
Sellers will receive payments via:
Bank Transfer (NEFT/RTGS/IMPS)
[Other Payment Methods if applicable]
All sellers are required to provide:
Bank Account Details (Account Name, Number, IFSC Code, etc.)
Valid Identification Documents (if required)
4. Fees & Deductions
Marketplace fees, such as:
Commission fees
Transaction processing fees
Other service charges
will be deducted from the seller’s earnings before payment.
5. Refunds & Returns Impact
If a buyer is eligible for a refund under our Refund & Returns Policy:
Refund amounts will be deducted from the seller’s future payouts.
In cases of insufficient balance, we may request additional payment from the seller.
6. Dispute Resolution
Payments may be withheld in cases of:
Unresolved buyer complaints or disputes
Fraud investigations or suspicious activities
We reserve the right to delay or cancel payouts until disputes are resolved.
7. Taxes
Sellers are solely responsible for reporting and paying applicable taxes.
We may deduct applicable taxes as per local regulations (TDS, GST, etc.) and provide necessary documentation.
8. Account Suspension or Termination
If a seller’s account is suspended or terminated:
Pending payouts may be held until all obligations, disputes, and refunds are settled.
In cases of serious violations, we reserve the right to forfeit earnings.
9. Changes to Payment Policy
We may update this policy from time to time. Changes will be posted here, and sellers will be notified through their registered email.
10. Contact Us
For any questions or assistance regarding seller payments, please contact our support team:
Email: info@thivid.com
Phone: +91 9876543210
Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial,
JNTU Hi-Tech City Road, KPHB, Kukatpally,
Hyderabad, Tirumalagiri, Telangana, India – 500072