Refund and Cancellation Policy

At THIVID TECHNOLOGIES PRIVATE LIMITED, we strive to ensure a smooth and satisfactory shopping experience. This Refund and Cancellation Policy explains the terms under which refunds and cancellations are processed for orders placed through our platform.

1. Order Cancellation Policy

1.1 Cancellation by Customer

Customers can cancel their orders before the order is processed or shipped.
To cancel an order, please visit your Order History in your account or contact us at info@thivid.com.
If the order has already been shipped, it cannot be cancelled. You may initiate a return once you receive the product (subject to the Return Policy).

1.2 Cancellation by Marketplace or Seller

We reserve the right to cancel orders in case of:

Product unavailability or stock issues.
Pricing errors or incorrect product listings.
Payment issues or transaction verification failures.
Fraudulent or suspicious activity.

In such cases, any payment made will be fully refunded.

2. Refund Policy

2.1 Refund Eligibility

Refunds are processed under the following conditions:

Order cancelled before shipment.
Product received is defective, damaged, or not as described.
Return accepted under our Returns Policy.

Refund approval is subject to product inspection (where applicable).

2.2 Refund Methods

Refunds will be processed through the original payment method used for purchase:

Credit/Debit Card: Refund to the same card.
UPI / Net Banking: Refund to the same bank account.
Wallets (if applicable): Refund to the respective wallet.
Cash on Delivery: Refund via bank transfer (requires account details).

2.3 Refund Timeline

Once approved, refunds are processed within 7 business days:

Prepaid orders: Refund within 7 days after approval.
Cash on Delivery returns: Refund within 7 days after bank details are provided and verified.

Bank processing times may vary.

3. Non-Refundable Items

Certain items are not eligible for refund, including:

Personalized or custom-made products.
Perishable goods (e.g., food, plants).
Digital products (e.g., e-books, downloads).
Items marked as “Final Sale” or “Non-Returnable”.

4. Return Shipping Costs

If the return is due to seller or marketplace error (e.g., wrong or defective product), return shipping costs will be covered by us or the seller.
For other reasons (e.g., change of mind), return shipping costs may be the customer’s responsibility.

5. Refund Disputes

If you have not received your refund within the stated timeline:

Please check with your bank or payment provider first.
If still unresolved, contact our support team with your order number and refund proof.

6. Contact Us

For cancellations, returns, or refund-related queries, please reach out to:

Email:info@thivid.com
Phone: +91 9876543210
Business Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial,
JNTU Hi-Tech City Road, KPHB, Kukatpally,
Hyderabad, Tirumalagiri, Telangana, India – 500072